Orthopaedic Specialty Group, P.C., currently has an opening for a Receptionist in our University Health Services division. Responsibilities include, but are not limited to:
Answer phones and schedule appointments during busy office hours.
Greet and discharge patients and visitors in a prompt, courteous, and helpful manner.
Arrive patient via computer system; verify patient information and insurance
Register patient if necessary. Verify all demographics, upload/scan insurance card, intake forms, etc.
Provide appropriate paperwork to patient.
Collect all necessary fees. Responsible for cashing out and balancing nightly.
Responsible for distribution of medical records, prescriptions, and medications to patients as authorized by other departments left at the front desk for patient pick-up. Make sure release form has been completed and payments received where applicable.
Assist with verification of immunization records and health forms.
Act as liaison between patient and other staff, including RNs, medical assistants, physicians, and advanced practice clinicians.
Keep waiting room and clinical area neat and presentable at all times. May be asked to assist in sanitizing rooms as necessary.
Prepare materials for distribution including emails.
Assist with billing as needed.
Maintain excellent communication with medical assistants and patients regarding wait times or physician delays.
Maintain patient confidentiality at all times.
Need to be flexible with schedule as may need to open or close the office.
Any other duties as assigned by the Medical Director.
Qualifications
Minimum of a high school diploma or GED.
Secondary training in business school or college preferred.
Knowledge and high comfort level with EMR systems and computer programs (MS Word, Excel) a plus.
1 Year of experience in a medical office as a receptionist/appointment scheduler a plus.
Candidates will be courteous, articulate, and reliable; must be able to multi-task in a busy, professional, fast-moving environment while maintaining excellent customer service.
OSG offers a pleasant professional work environment, competitive wages, and comprehensive benefits, including generous paid time off.
